Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website located at https://go2medspa.comand any related subdomains, pages, content, forms, booking tools, and online features (collectively, the "Site"), as well as your engagement with Premier Med Spa of Lake Oswego and its owners, providers, employees, contractors, and affiliates ("Premier Med Spa," "we," "us," or "our").

By accessing or using the Site, booking an appointment, submitting a form, or otherwise interacting with us through the Site, you ("you," "your," or the "user") acknowledge that you have read, understood, and agree to be legally bound by these Terms and by our Privacy Policy. If you do not agree with these Terms, do not access or use the Site.

These Terms apply to your use of the Site only. The specific terms governing any treatment, procedure, or medical service you receive from us are set out in the separate consent, intake, financial, and disclosure forms you sign in person at our practice, which control over these Terms with respect to that care.

The content on this Site — including descriptions of treatments, services, conditions, products, pricing, articles, photographs, and any other materials — is provided for general informational and marketing purposes only. It is not medical advice, a diagnosis, a treatment recommendation, or a substitute for professional medical care.

• Nothing on this Site should be relied upon to make any health, treatment, or purchasing decision.
• You should always consult a qualified, licensed healthcare provider regarding any medical condition, symptom, or question, and before beginning, changing, or stopping any treatment.
• We make no representation that any treatment or product described on the Site is appropriate, safe, or available for you. Suitability can only be determined through an in-person consultation and medical evaluation.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use this Site to seek emergency care.

Your use of the Site does not create a physician–patient, provider–patient, or any other professional or fiduciary relationship between you and Premier Med Spa. Submitting a contact form, requesting a consultation, booking an appointment, or communicating with us through the Site does not, by itself, establish such a relationship. A provider–patient relationship is formed only when you are evaluated in person at our practice and we expressly agree to provide care to you.

To use the Site, book services, or receive treatment, you must be at least 18 years of age and legally able to enter into a binding agreement. By using the Site, you represent and warrant that you meet these requirements.

Certain services may only be provided to minors with the presence and written consent of a parent or legal guardian, and only where permitted by law and in our sole discretion. We may refuse service to anyone, at any time, for any lawful reason.

Premier Med Spa offers aesthetic, wellness, and medical spa services that may involve medical and cosmetic procedures. The following apply to all services:

• Consultation required. All treatments are subject to an in-person consultation and, where applicable, evaluation and clearance by a licensed provider. We reserve the right to decline or discontinue any treatment based on our professional medical judgment.
• Accurate disclosure. You agree to provide complete and accurate information about your medical history, medications, allergies, pregnancy or breastfeeding status, prior procedures, and any condition relevant to your care. Withholding or misstating this information may affect your safety and outcome, and you assume full responsibility for doing so.
• Informed consent. Before any procedure, you will be asked to review and sign treatment-specific informed consent and disclosure forms describing the nature of the procedure, alternatives, and associated risks. Those forms govern the care provided.
• Pre- and post-treatment instructions. Your results and safety depend in part on following all pre-care and after-care instructions provided to you. We are not responsible for outcomes resulting from your failure to follow those instructions or to attend recommended follow-up appointments.

Aesthetic, cosmetic, and wellness treatments are inherently variable. We do not and cannot guarantee any particular result, outcome, or level of satisfaction. Individual results vary based on numerous factors, including your physiology, skin type, age, health, lifestyle, adherence to instructions, and the natural variability of how each person responds to treatment.

Any before-and-after images, testimonials, reviews, or representative outcomes shown on the Site are illustrative only, reflect specific individuals, and are not a promise, prediction, or warranty that you will achieve a similar result. The number of sessions or amount of product needed to approach a desired outcome varies by individual and cannot be guaranteed in advance.

You understand and acknowledge that medical, cosmetic, and aesthetic procedures carry inherent risks, including but not limited to discomfort, bruising, swelling, redness, infection, allergic reaction, pigmentation changes, scarring, unsatisfactory results, and other risks specific to each treatment as described in your signed consent forms. By electing to receive any treatment, you voluntarily assume all such risks to the fullest extent permitted by law.

• Booking. Appointment requests submitted through the Site are not confirmed until we expressly accept and schedule them. We may reschedule or cancel appointments as needed.
• Cancellation and rescheduling. We require advance notice to cancel or reschedule. The specific notice window and any applicable fees are communicated to you at the time of booking and/or at our practice.
• Deposits. Certain appointments or services may require a deposit to reserve your time. Deposits may be non-refundable and/or applied toward your service, as disclosed at booking.
• Late arrivals and no-shows. Late arrivals may result in a shortened or rescheduled appointment. Missed appointments or insufficient cancellation notice may incur a fee, as disclosed to you.

• Pricing. Prices, promotions, and service descriptions displayed on the Site are subject to change at any time without notice and may contain errors or omissions. No price shown on the Site is a binding offer or quote until confirmed in writing or at our practice.
• Payment. Payment is due at the time services are rendered or as otherwise agreed. You are responsible for all charges associated with your appointments, products, and services.
• Packages and series. Pre-purchased treatment packages, series, and bundles are subject to the terms disclosed at the time of purchase. Unless otherwise stated in writing, treatment packages and series are non-refundable, are non-transferable, and may be subject to expiration dates. Unused sessions may be forfeited as permitted by law.
• Memberships. Memberships, if offered, are governed by their own membership agreement, including billing, renewal, and cancellation terms. That agreement controls.
• Gift cards and promotions. Gift cards and promotional offers are subject to their stated terms, are non-redeemable for cash except where required by law, and may not be combined with other offers unless expressly permitted.
• Refunds for services. Because aesthetic and medical services are performed by skilled providers and outcomes vary by individual, fees paid for services rendered are non-refundable to the fullest extent permitted by applicable law. Dissatisfaction with results is not a basis for a refund. Refunds for unused, prepaid products or services, if any, are handled at our discretion and in accordance with applicable law.

By providing your contact information through the Site or to our practice, you consent to receive communications from us related to your inquiries, appointments, and care, including by phone, email, and — where you have opted in — text/SMS message. Message and data rates may apply. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us, and you may opt out of text messages by replying STOP. Opting out of marketing communications does not affect transactional or care-related messages necessary to provide our services.

You also consent to transact with us electronically and to receive notices and disclosures in electronic form where permitted by law.

Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect information. The Site uses analytics, advertising, and tracking technologies — including, for example, Google Analytics, Google Ads, and the Meta (Facebook) Pixel — to measure and improve the Site's performance, understand how visitors use it, and deliver and measure advertising across other websites and platforms. These technologies may collect information about your device and your interactions with the Site and may share information with third parties for these purposes, as further described in our Privacy Policy and Cookie Policy, which also explain the choices and opt-out options available to you. Protected health information you provide in connection with treatment is handled in accordance with applicable law and the separate notices we provide to you at our practice. Please review our Privacy Policy and Cookie Policy carefully.

All content on the Site — including text, graphics, logos, photographs, before-and-after images, button icons, layouts, designs, video, and software, and the selection and arrangement thereof (collectively, the "Content") — is owned by or licensed to Premier Med Spa and is protected by copyright, trademark, and other intellectual property laws. "Premier Med Spa of Lake Oswego," our logos, and related marks are our trademarks and may not be used without our prior written permission.

You may view and use the Content solely for your personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, modify, create derivative works from, publicly display, frame, scrape, or otherwise exploit any Content without our prior written consent. All rights not expressly granted are reserved.

You agree not to, and not to permit others to:

• Use the Site for any unlawful, harmful, fraudulent, or unauthorized purpose;
• Attempt to gain unauthorized access to the Site, our systems, or any data;
• Introduce viruses, malware, or other harmful code, or interfere with or disrupt the Site's operation or security;
• Use any robot, scraper, crawler, or automated means to access, monitor, or copy the Site or Content except as permitted by standard search engines;
• Impersonate any person or entity or misrepresent your affiliation;
• Submit false, misleading, or unlawful information; or
• Use the Site in any manner that could damage, disable, overburden, or impair it, or infringe the rights of any third party.

We may suspend, restrict, or terminate your access to the Site at any time, without notice, for any conduct we believe violates these Terms or is otherwise harmful.

Any feedback, suggestions, comments, reviews, or other content you submit to us or post about us is non-confidential, and you grant us a perpetual, worldwide, royalty-free, transferable license to use, reproduce, and display it for any lawful business purpose, including marketing, unless prohibited by law. You represent that any content you submit is accurate, is yours to share, and does not violate the rights of others. We are not responsible for, and do not endorse, content submitted by users.

The Site may contain links to third-party websites, products, or services that we do not own or control, and may use third-party tools and service providers. We provide these links and tools for convenience only and are not responsible for the content, accuracy, availability, privacy practices, or policies of any third party. Your use of any third-party website or service is at your own risk and subject to that third party's terms.

The Site and all Content, materials, and information on it are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Site will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that any information on the Site is accurate, complete, current, or reliable. Any reliance on Site Content is at your own risk.

This Section does not limit any non-waivable rights you may have under applicable law, and nothing in these Terms excludes liability that cannot be excluded by law.

To the fullest extent permitted by law, in no event will Premier Med Spa or its owners, providers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your access to or use of (or inability to use) the Site or its Content, whether based in contract, tort, negligence, strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Site will not exceed one hundred U.S. dollars (US $100).

This Section addresses liability arising from your use of the Site and does not limit, waive, or modify any rights, claims, or remedies relating to medical or professional care, which are governed by applicable law and the consent and disclosure documents you sign at our practice. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, the above limitations apply to the maximum extent permitted by law.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Premier Med Spa and its owners, providers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) any information you submit through the Site.

These Terms and any dispute arising out of or relating to them or the Site are governed by the laws of the State of Oregon, without regard to its conflict-of-laws principles. Subject to the dispute resolution provisions below, you agree that any action not subject to arbitration will be brought exclusively in the state or federal courts located in Clackamas County, Oregon, and you consent to the personal jurisdiction of those courts.

Please read this Section carefully — it affects your legal rights.

Except for claims that may be brought in small claims court, and except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site will be resolved by binding arbitrationadministered in Oregon under the rules of a recognized arbitration provider, rather than in court, before a single arbitrator. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Class Action Waiver. To the fullest extent permitted by law, you and Premier Med Spa agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

This Section does not apply to disputes concerning medical care or professional negligence, which are governed by applicable Oregon law and any separate agreements you sign at our practice. If any portion of this Section is found unenforceable, the remainder will remain in effect, and any claim that cannot be arbitrated will proceed in the courts identified above.

We may update or modify these Terms at any time in our sole discretion. When we do, we will revise the "Last Updated" date above. Changes are effective when posted to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.

These Terms, together with our Privacy Policy and any agreements, consents, and disclosures you sign at our practice, constitute the entire agreement between you and Premier Med Spa regarding the Site and supersede all prior understandings on that subject.

If you have questions about these Terms, please contact us: